Description
The Entry-Level Case Manager will provide holistic case management services to CLA SoCal legal services clients. Entry-Level Case Managers will provide referrals, linkages to other systems, support, and advocacy while honoring client’s autonomy and self-determination. CLA SOCAL case management team provides holistic, trauma-responsive care services to marginalized communities. This full-time, non-exempt, position reports to the interim supervising case manager.
Responsibilities
- Observe confidentiality of attorney-client relationship.
- Conduct CAReS assessment (Client Assessment for Resiliency and Self Sufficiency).
- Provide array of case management services based on needs identified in assessment, present case findings to team and review case file.
- Empower clients to become involved in their individual case planning and goal setting.
- Maintain regular contact with assigned clients via client’s preferred method of communication.
- Serve as an emotional support for client during legal proceedings.
- Build rapport with clients, community partners and legal team to address concerns from a trauma-informed/client-centered perspective.
- Establish meaningful and effective relationships with community partners to solidify the quality of services for our clients and conduct outreach events with community partners.
- Provide referrals to community resources/services and warm handoffs to community partners for additional services.
- Provide appropriate referrals for clients based on CAReS assessment.
- Ensure all case management documentation is completed in a timely manner including assessment and case management plan.
- Support a client-centered culture that emphasizes client’s autonomy and assists with restoring client’s power and control.
- Continuously monitor progress of case management services and client’s progress,
- Provide case management perspective and trauma-responsive education to legal team.
- Collect data necessary to meet funding requirements and statistical reports in a timely manner.
- Provide consultation and in-service training for staff.
- Enter time and notes into online Case Management System.
- Travel to meet clients at a safe location for services, when appropriate.
- Provide linkages for crisis intervention services for clients.
- Dependent on grant, provide services to a specific client population.
- Dependent on grant, assist with grant reporting and tracking grant deliverables.
- Follow all organizational and grant compliance policies and procedures.
- Perform other duties as required to meet the needs of the organization.
Requirements
- Bachelor’s degree preferably in related fields such as Human Services, Psychology, Sociology, or Social Work – Required.
- Bilingual proficiency – Preferred.
- Experience as a case manager - Preferred.
- Must have excellent written and oral communication skills, computer skills, and problem-solving skills.
- Strong personal work ethic, excellent time management skills, ability to work independently, and initiative.
- Strong interpersonal skills, client communication skills and comfort working with marginalized communities. Strong technical skills; including proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Teams).
- Reliable team player.
- Desire to learn as well as share knowledge with other team members.
- Empathetic and energetic attitude while working with others.
- Ability to utilize a trauma-informed framework.
- Proven interest in social justice issues.
- Ability to model CLA SoCal’s values (compassion, collaboration, trust, accountability and equity) in the performance of job duties.
- Commitment to CLA SoCal’s mission.
- Valid driver’s license, reliable vehicle, and active insurance policy or other ability to travel frequently in and around the service area for representation and to engage with clients and community partners.
What We Offer
CLA SoCal provides employees with training, professional development and growth opportunities, competitive salaries, comprehensive benefits, and a collaborative team spirit. Our staff members work a 35-hour week with a flexible and hybrid work schedule. Some positions may work beyond a 35-hour week, including evening and weekend meetings and events, when caseload or other obligations necessitate. We offer an outstanding benefits package with rich medical/dental/vision/life insurance, long-term disability, and additional supplemental insurance. Our employees enjoy 16 paid holidays a year, vacation, personal time, and sick leave on their first day. Furthermore, we offer a competitive Law School Loan Reimbursement program, 401k with employer contribution, and a monetary bonus for eligible employees who can prove bilingual proficiency.
About Community Legal Aid and Our Commitment to Justice, Equity, Diversity, & Inclusion
Community Legal Aid SoCal (CLA SoCal) is a diverse non-profit organization dedicated to meeting the legal needs of low-income residents and seniors throughout Orange and Los Angeles Counties. We focus on removing barriers to equitable access and provide compassionate, high-quality legal aid. CLA SoCal is an Equal Opportunity employer who seeks to fill all positions with people who share our values, including our organizational commitment to diversity. We strongly encourage all interested individuals to apply including people of different abilities, religions, identities, orientations, nationalities, and ethnicities.
Please note, research suggests that individuals identifying as Black, Latinx, Asian, Pacific Islander, Indigenous, members of the LGBQIA community, women, and people living with disabilities may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive at CLA SoCal to apply for this role.